BOOKING TERMS & CONDITIONS
Neon Hotel Ltd t/a Hotel Neon, 15 Yates Street, Blackpool, FY1 2DB 01253441940, info@hotelneon.co.uk
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The person (now referred to as the Lead Customer) whose signature appears on the booking form or who has made the booking via the telephone or internet, is the person who has entered into the Contract with Hotel Neon,
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​All accommodation is offered subject to availability at the time of receipt of deposit, and at the tariff applicable according to the season.
The management reserve the right to refuse accommodation to anyone without providing a reason.
Payment
To secure a booking we take a £25 non-refundable deposit per room booked. We also need your full information at the time of booking including full payment details. This will be stored and debited from your Debit/Credit card less your deposit two weeks prior to your arrival date. If you wish to pay the balance before you arrive, please let us know. If your payment card is declined you will be informed and you will have 24 hours to rectify the issue before we release your room out to let. The person making the booking is responsible for all costs involved in the reservation.
Non-Refundable Rates - If you have booked a non-refundable rate the full cost of your stay will be debited at the time of booking and remains non-refundable if cancelled at any time after booking.
You must pay any other money owing before departure. If you fail to do so, we will take any action necessary to recover money due including any legal costs. We reserve the right to use your credit or debit card without further request if necessary to re-cooperate costs. Your payment covers you and your companion(s), non-guests are not allowed in rooms which you are responsible for, if a non-guest stays overnight you will be charged a full night’s stay.
Cancellations/Refunds
No refund of payment if cancellation is less than 14 days of arrival. Hotel Neon will at the discretion of the manager try to rebook for another date subject to availability and pricing. Guests leaving earlier than stated in their original booking will have to pay the full amount of the original booking unless otherwise agreed with the management team. Non-Arrival of Guests: Should you have booked a room(s), and fail to arrive at the hotel, we will not refund your monies paid. Guests are advised to take out UK holiday insurance so that you are covered for cancellation, curtailment, personal baggage, valuables and cash.
Arrival & Departure
Rooms are available from 2.00pm until 9pm (if arriving later please let us know) although earlier arrival may be possible with our agreement. You are asked to inform the Hotel of your arrival time if possible.
Check out on day of departure is at 11.00am.
Occupancy
All rooms maximum occupancy is 2 Adults
Housekeeping
We reserve the right to enter rooms to carry out housekeeping work, to check their general condition and to ensure the safety and security rules are being complied with.
Parking
Should you make use of parking provided by Hotel Neon you agree that Hotel Neon does not accept any responsibility thereof and you do so at your own risk.
Food
We operate Room only and do not provide any meals.
LOUNGE AND BAR - As per our licence Only drinks purchased from the bar are allowed to be consumed in the bar, lounge and outside terrace
Smoking/Vaping
Hotel Neon is non-smoking throughout (this includes vapes/e-cigarettes); if a person or persons are found to be smoking, or if any evidence is found of a person or persons having smoked within the building you will be asked to leave with immediate effect, no refund will be issued for remaining nights and a minimum £200 charge for deep cleaning and damages, at the discretion of the proprietors, will be recovered from the Lead Customer, who agrees that such payments may be taken direct from the credit / debit card supplied to pay the deposit, without any further permission being required.
CCTV: This operates throughout the common parts of the hotel for the security and protection of our guests, staff and premises. Footage is held securely for 30 days and then deleted
Groups and 'Young Farmer's Weekend': No hen/stag parties are permitted. This applies to the entire venue. Our policy is to refuse hen/stag parties regardless of sexual orientation which includes booking hotel accommodation. If groups ignore this and book individually and are then found to be part of a hen/stag party, we will cancel the booking [even on arrival] with no refund being given. Please note that other groups of five or more may be able to stay at management discretion so please contact the hotel to agree terms. Guests attending 'Young Farmer's Weekend' will be required to pay a £500 refundable deposit before arrival. Deposit will be refunded on check out.
Pets
No pets are allowed
Children (under 18)
Children are only permitted if prior consent is given by the hotel.
Hotel Neon, Signs and Promotional Display: The names, logos and artwork of the hotel are exclusive property of the hotel and company respectively and any unauthorised use of these is prohibited.
Guests Property
The proprietors cannot accept responsibility for loss or damage to guest’s property unless handed in for safekeeping and signed for by the proprietors.
Any resident property found will be kept safe for 7 days, any returns postage costs will be charged, any unclaimed property after 7 days will be disposed of.
Hotel Property
A charge will be made for any loss or damage to hotel property accidental or otherwise and will be deducted from the guest’s debit or credit card or a solicitor will be instructed to recover these costs, from group bookings, the person whose name is on the booking form is liable for the damage. If you notice any damage or missing items in your room you must inform us immediately. (minimum charge £50.00)
Please ask for a list of items and their cost.
Lost keys are charged at £25.00 per set, which the Lead Customer agrees that such payments may be taken direct from the credit / debit card supplied to pay the deposit, without any further permission being required.
PLEASE NOTE: In the unfortunate event that you soil the bed a charge of £50.00 will be automatically debited to your credit/debit card to cover the cost of replacement pillows, quilt and the separate washing of the bedding. Excess cleaning of your room will invoke a minimum charge of £50.00
The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of any person who is a part to that contract, causes any detriment to the wellbeing or comfort of other guests, or who causes damage to the hotel and its fixture and fittings. Any damage or costs that occur because of such behaviour will be recovered from the Lead Customer, who agrees that such payments may be taken direct from the credit / debit card if supplied to pay the deposit, without any further permission being required; this includes any legal expense incurred by the proprietors as a result of a guest’s actions.
Liability: Other than for death or personal injury caused by our negligence or fraudulent misrepresentation, our total liability to you is limited to the price of the booking and in no circumstances will we be responsible to you for any indirect or special damages. We will not be liable for failure to provide the services including the guest WIFI to the extent that the failure is caused by any factor beyond our reasonable control. The hotel shall not be held responsible for any disturbance, inconvenience or loss caused by or in connection with any activity outside and inside the hotel premises. You are responsible for any damage or loss caused to us, including any damage to our property by your act, omission, default or neglect and you agree to indemnify us and you agree to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. The burning of candles, incense or similar items are strictly forbidden in any part of the building. Further, all reservations are non-transferable and we reserve the right to cancel or modify reservations where it appears a customer is engaged in fraudulent or inappropriate activity or under any other circumstances where it appears that the reservation contains or resulted from a mistake or error by the hotel or its agents. Proof of identity may also be requested.
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Updated April 2024
