PRIVACY POLICY / DATA PROTECTION
Hotel Neon Ltd T/A Hotel Neon
Hotel Neon understands that customers care about the use and storage of their personal information and data. This document sets out our policy on how we will use and protect your personal information.
The personal information we collect includes the following: -
Information required to complete a booking: -
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The full name and address of the person making the booking.
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- The telephone numbers of the person making the booking.
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The email address of the person making the booking.
Credit / Debit card details. When provided as part of our online booking system the details are stored securely on a PCi Card Storage Account, provided by freetobook.com. If you provide Credit/debit card details over the telephone or in person these will be entered manually into our secure payment system. We request that you do not provide card details by email as we cannot guarantee the security of such communications. Once you have checked out these details will be deleted.
The following information can also be provided but is not mandatory: -
The names of all guests staying as part of the booking
Any additional information you wish to provide that you feel is pertinent to your stay (e.g. food or other allergies, dietary requirements, special requirements, etc.)
How we collect data
The data we collect is provided to us by you or an agent/representative acting on your behalf when:
- forms are completed on our website or our online booking system.
- we receive an email. - information is provided to us by telephone.
- you tell us in person.
How we store your data and keep it secure
We take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse. Your data is stored on a secure database operated by our booking manager freetobook. This database is fully compliant with the GDPR data rules. This freetobook database does not store or capture any personal data other than as detailed above (see the Information we Collect). Neither Hotel Neon or freetobook will transfer any personal data to any other party if it is not part of the booking and review process. All credit and debit card data captured via our booking system or by other means is kept secure with the PCi level 1 compliance of PCi Card Storage.
Where you choose to pay us by credit or debit card in person, it will be processed on our secure payment system, provided by Sumup Merchant. Card payment receipts/slips are not kept or stored.
On arrival, we require you to verify your identity and booking details by signing a printed registration form that includes the personal information you (or your representative) have provided. This registration form is kept in a secure location and can only be accessed by authorised personnel. This form is only kept for as long as is reasonable and destroyed using a security grade shredder.
Using your personal information
The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience.
We may use your personal information to: -
- Process your booking and provide confirmation details. - Obtain payments for our services via credit/debit card.
- Respond to any questions or comments via e-mail or telephone. - Provide information that may be useful to you.
- Return any items that you may forget to take with you on check-out.
Disclosures, Data Storage and Information sharing
We will not store or process your personal information outside the United Kingdom. Other than this, we may disclose your personal data as required by law to any third parties.
We may share your personal data with third parties with which we have partnered to enable an integrated user experience. In particular, we work with Freetobook who provide our booking engine and handle the secure storage and processing of debit and credit card information.
We operate CCTV at Hotel Neon in certain areas and your image may be captured and processed, this is done to assist us and any Statutory Body in ensuring your reasonable safety and security during your visit. The retention, use and sharing of data may not require your consent on the grounds of legitimate interests and the necessity to comply with a legal obligation, including assisting the relevant agency in relation to the prevention and detection of crime or terrorist activity. All CCTV footage is stored via secure equipment only accessible by the hotel manager and is deleted after 30 days.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@hotelneon.co.uk
Please rest assured that we only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
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Embedded content from other websites
Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Cookies and Similar Technologies
Cookies and similar technologies are used on our website. They allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This helps us to provide you with a better user experience and improved performance.
We use various web analytics tools such as Google Analytics, to collect information about how you interact with our website. This information includes things such as IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g. links) that you click, what site you visited prior to visiting our website and how much time you spend on each page.
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that enable you to automatically decline many of these technologies or to be given the choice of declining or accepting them.
If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences on the site; except that certain cookies are required to enable core site functionality, and you cannot choose to disable those cookies.
Policy amendments
We may update this privacy policy from time to time by posting a new version on our website.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@hotelneon.co.uk or by post to Hotel Neon, 15 Yates Street, Blackpool, Lancs FY1 2DB. if you wish to make a request.
Our website is: https://www.hotelneon.co.uk
Further information is available on the UK Information Commissioner’s Website.
Updated October 2023
